Shipments

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Motivi can deliver to anywhere within the country
All orders are delivered by DHL courier.

DELIVERY COSTS AND TIME

The overall delivery time is calculated by adding the order preparation time to the shipping time. You will receive an email at each stage of your order: this means you are always up-to-date and able to follow the progress of your purchase until delivery.

*average time. Delivery to certain towns/areas might take longer.

Days: they refer to working days, i.e. from Monday to Friday, excluding public holidays.

Preparation time: if the garments are immediately available, orders received from Monday to Friday (except Sundays and public holidays) are filled the same day if placed by 1pm or the following working day if placed after 1pm. Orders received on Saturday and Sunday are filled the following Monday.

Shipping time: all orders are delivered by DHL courier. Under exceptional circumstances, dispatches may be delayed due to force majeure (e.g. strikes or weather conditions).

SHIPMENTS METHODS

Your order will be delivered to the address provided at purchase (please note: we do not deliver to PO boxes).

When your parcel is handed to the courier, DHL will send you an email with the link to track your shipment or you can use the “On demand delivery” service to choose your desired delivery method.

Deliveries are made Monday to Friday (except public holidays) during normal business hours (9am to 7pm). If you are not at home at the time of delivery, the courier will leave a notice with the instructions to request a second delivery.

You can contact the courier directly within 7 days from when the notice was left to ask for free re-delivery of your parcel. 

After this time (if you have not requested delivery or another delivery attempt was not successful), the parcel is returned to our warehouse and the order is cancelled.

"ON DEMAND DELIVERY" SERVICE

With “on demand delivery”, you can choose the desired delivery method after receiving the confirmation email from DHL notifying that your parcel has been picked up.

Here are the main delivery options available:

• Reschedule the delivery: you can change the delivery date of the shipment if the one initially scheduled does not meet your needs (up to 7 calendar days).
• Collect from a Service Point: you can indicate a DHL point as the delivery address and pick up your parcel at the desired time.
• Alternative address: you can specify an alternative delivery address anywhere in the destination country of the shipment.
• Deliver to a neighbour: if you are not at home, you can authorise the courier to deliver the parcel to a neighbour specified by you.