You can find your favourite products either by browsing the pages of the website or by using the search engine (enter the product name or number to look for it).

To find the articles more easily, we suggest you use the filters on our website. You can select the desired category directly from the main menu:

• from a desktop/PC, at the top of the screen under the logo

• from a mobile phone, in the top left hand side corner, where you can see the three horizontal lines

In every category, you can filter further by:

• colour

• material

• price

• sub-category

• size

Once you find it, add the product to your basket (if you would like to buy it) or to your wish-list (if you would rather buy it or view it later).

Shopping on the motivi.com website is quick and easy.

• Browse the website (or use the search box) to find the products you are looking for.
• Select the size and colour then click “Add to basket”. Repeat for all the products you wish to buy.
• Go to your basket to check the total amount, edit your selection and use any promotional codes. Then click on “Go ahead with the order” to continue.
• Choose whether to place the order as a registered user or a guest user
• Choose the shipping and the payment method.
• Complete the order. Your parcel will be delivered to the address you provided in a few days.
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In the basket you can:

• change the quantity of each product, add it to the wish-list or delete it;
• enter a code for a discount or offer;
• check the total amount of your order before you continue and complete the purchase.

No. You can place orders on the motivi.com website either as a registered user or as a guest user.

By registering on the website you can: place and manage your orders more easily and quickly, receive updates and newsletters on news and offers.

You can choose to pay with: credit or debit card (Mastercard, Visa, Maestro, Visa Electron and PostePay), PayPal and Klarna. For more information on each of these payment methods, please visit the page dedicated to payments

Order management is free for all payment methods, except for cash on delivery, which costs €3.90.

It depends on the payment method.

Credit or debit card: the amount of your order will be charged only when we ship the articles. At the same time, you will receive an e-mail to notify you that your product has been shipped. When completing your order, the amount is authorised exclusively on the payment method, and if your order is cancelled - in whole or in part - the amount will not be charged.

PayPal: the amount is charged upon completion of the order.

Klarna: the amount is broken up in 3 instalments in accordance with the regulation 

Cash on delivery: the payment is made directly on delivery, by cash. Please remember that the amount must be exact, otherwise the delivery is not successful.

For more information, please see the page dedicated to payments

Yes. The two addresses (delivery and billing) may differ.

To use two different addresses, uncheck “The billing address is the same as the delivery address” and enter the new address.

Order with home delivery: we normally send three e-mails about the order: an order confirmation e-mail (that you receive right after completing your online purchase), a shipping confirmation order (sent by the express courier directly to you when they pick up your parcel for delivery), and an e-mail to confirm the parcel has been delivered.

Order with in-store delivery: we normally send three e-mails about the order: an order confirmation e-mail (that you will receive right after completing your online purchase), an e-mail confirming that the order is ready for pick-up, and the e-mail confirming the delivery of the parcel.

Cancelled order: in case the order is cancelled either by you (possible within 30 minutes from the completion of the online purchase) or due to some or all articles of your order being out of stock.

Return request: we usually send three e-mails: the first confirming the return request, the second approving the return.

Ensure the order confirmation e-mail is not in your spam folder. If that is not the case, if you placed the order as a registered customer, you can check it in the purchase history available in your MyAccount. Alternatively, our Customer Service will be happy to help you.

There are two ways to check the status of your order.

Purchase as a registered customer: go to your online personal profile (MyAccount) and go to the section “Purchase history”.

Purchase as a guest user: go to the “Track your order” page and enter the order number and e-mail address or invoicing postcode to continue.

Perhaps you completed the order without logging into your personal online profile (MyAccount).

In any case, you can still check your order status by going to the “Track your order” page and entering your order number and e-mail address or invoicing postcode.

Alternatively, our Customer Service will be happy to help you.

There are various reasons why an online order might be cancelled. For instance: products are out of stock and no longer available, the payment was not successful or not accepted, the delivery address was not valid or is not served by our courier.

Please note: if your order (or part of it) is cancelled, the price of the products that will not be shipped is deducted in case of payment with credit card or refunded in case of payment with PayPal, Klarna and Gift Card.

No. Once an order has been completed, it can no longer be changed. However, you can cancel an order up to 60 minutes after completing it (that is, when its status is still “created”).

Yes. An order can still be cancelled up to 60 minutes after completing it (that is, when its status is still “In process”).

Find out how.

Registered user: log onto your personal online profile (MyAccount) and, in the “Purchase history” section, click on the “Order details” link of the purchase you wish to cancel. Then follow the instructions.

Guest user: go to the “Track your order” page and enter your order number and e-mail address or invoicing postcode to go to your order. Then go to the order detail page and cancel it.