In-store delivery is free for all online orders.

Shipping by express courier is free for all orders of €120 or more. In the case of purchases under €120, shipping costs amount to €6.90.

Free shipping is always available to customers registered in the Loyalty Scheme with the tier Élite.

Shipping to your home by express courier, to receive the parcel directly at your preferred address.

The overall delivery time is calculated by adding the order preparation time to the shipping time.

To optimise delivery times, the order may be sent in more than one shipments.

Preparation time

If the garments are not immediately available in stock, orders received from Monday to Friday (excluding public holidays) are filled the same day if placed by 1pm or the following working day if placed after 1pm. Orders received on Saturday and Sunday are filled the following Monday.

If the order contains at least one item of clothing not immediately available in stock, the preparation time is longer, up to 4-6 working days.

Shipping time

1-2 working days (3-4 in case of delivery to Basilicata, Calabria, Sicily and Sardinia). Deliveries are made Monday to Friday (except public holidays) during normal business hours (9am to 7pm). Under exceptional circumstances, deliveries may be delayed due to force majeure (e.g. strikes or weather conditions).

A single order may be fulfilled in more than one shipments with different couriers and you can see the number of shipments in the order details: the articles are grouped together within a frame with the status of the order fulfilment on a black background.

Elena Mirò only ships to the country in which you are browsing the website. You can change the shipment country by choosing one of the “ship to” options available on the top left hand side (on a desktop) or from the menu (on the mobile phone version).

No. You can edit the delivery address only during the online purchase and before completing the order.

An order can still be cancelled up to 60 minutes after completing it (that is, when its status is still “created”). 

Deliveries are made Monday to Friday (except public holidays) during normal business hours (9am to 7pm). If you are not at home at the time of delivery, the courier will leave a notice with the instructions to request a second delivery.

After this time (if you have not requested delivery or another delivery attempt was not successful), the parcel will be available for free pick-up at your local Post Office. The parcel will remain at your local Post Office for 10 working days, including Saturdays, starting from the first working day following the day on which the shipment arrived at the Post Office.

Once this time has also elapsed, the parcel will be returned to our warehouse and the order will be cancelled. The refund will be authorised within 7-10 working days from the day on which the parcel reached the warehouse .

If you placed the order as a registered user, you can check its status under the “Purchase history” section of your personal online profile (MyAccount).

In any case, when the order is handed to the express courier, you will receive an e-mail directly from the courier to which the delivery has been entrusted, with the link to check the route of your parcel from pick-up to delivery.

If you have not received the shipment confirmation e-mail, check your spam folder and/or check the order status on the “Track your order” page. To do so, enter your order number and e-mail address or invoicing postcode and confirm to continue.

When the order is handed to the courier, you will receive an email directly from the courier with the link to check the route of your parcel (from pick-up to delivery).

Go to our page dedicated to shipments to check the standard delivery times.

If your order is delayed compared to the standard delivery times, check its status in the “Purchase history” section in your personal online profile (Account) or check the order’s status in the page “Track your order”. To do so, enter your order number and e-mail address or the invoicing postcode. Here is what you should do based on the various statuses:

• Order being prepared: if you purchased at least one item of clothing not immediately available in stock it might take up to 6 working days to prepare your order. Some products might be out of stock or the preparation time might be longer than standard due to a high number of orders being processed, which might happen during a Sale or special offers. We advise you to contact our Customer Service.
• Order dispatched: your order was handed over to the courier. Normally, delivery of the parcel takes 1-2 days (or 3-4 days in case of shipments to Basilicata, Calabria, Sicily and Sardinia). If your order was shipped earlier, contact our Customer Service.
• Order delivered: the order has been delivered to the address specified at the time of purchase. If you have not actually received it, contact our Customer Service.
• Order cancelled: the order has been cancelled. The cancellation may be due to the article being out of stock or to the impossibility to fulfil the order for reasons related to the quality of the article in stock.

Elena Mirò is committed to meeting the standard preparation and shipping time of orders. However, in some cases there may be delays associated with just one of the 2 steps (preparation and dispatch of the order) or both.

In preparation: at some times of year (sales and special offers), order preparation might be subject to delays due to the high online shopping traffic. In addition, if your order contains at least one item not immediately available in stock, the entire order preparation time goes up to 4-6 days.

Ready for shipping: under exceptional circumstances, dispatches may be delayed due to force majeure (e.g. strikes or weather conditions).

If you placed an order on our online store and you received one or more wrong products, immediately contact our Customer Service. We will help you find a solution.

Please note that, in most cases, we are obliged to initiate a return and subsequent refund.

There are many reasons why an order is not dispatched. Some examples: the products are no longer in stock, the payment has not been authorised, the delivery address you specified is not covered by our courier.